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Technical Sovereignty & Security

Common Issues and Resolutions​

Case Digestor is designed for high reliability, but occasionally technical hurdles may arise. Most issues can be resolved through a few standard steps:

  • Login or Access Issues: If you are unable to access your dashboard, ensure your browser is not in "Private/Incognito" mode, as this can interfere with session persistence. If a login loop occurs, clearing your browser’s cache for casedigestor.app usually resolves the conflict.
  • Failed Case Uploads: If the "Custom Upload" fails, verify that your document is in plain text (.txt) format or that you have correctly pasted the text. Note that scanned PDFs (images) without OCR are not supported; ensure text is selectable before copying.
  • Generation Timeouts: AI generation typically takes 10–30 seconds. If the process hangs for more than 2 minutes, refresh the page. Your credit is only permanently deducted upon successful generation; if a task fails significantly, your balance will remain unaffected.
  • Offline Sync Issues: If changes made in offline mode (PWA) aren't appearing on other devices, ensure you have re-established a stable internet connection for at least 60 seconds to allow the background sync to complete.

Understanding Error Messages​

The system uses clear notifications to help you stay productive. Key messages include:

  • "Insufficient Credits": Your balance has reached zero. You can refill credits or upgrade your plan in the Profile menu.
  • "Network Connectivity Error": The application cannot reach the AI engine. Check your internet connection or any firewall/VPN settings that might be blocking the API.
  • "Model Busy / High Traffic": During periods of extreme demand, the AI engine may be temporarily queued. Wait 60 seconds and try again.
  • "Input Length Exceeded": The case text is too long for a single digestion task. For extremely long decisions (e.g., several hundred pages), try digesting sections or volumes individually.

Privacy and Data Governance​

We understand that legal research often involves sensitive or proprietary strategies. Case Digestor is built on a "Privacy-First" architecture:

  • Data Isolation: Your personal folders, notes, and generated digests are protected by Row-Level Security (RLS). No other user—nor the administrative staff—can view your personal research without your explicit action (like sharing a link).
  • Technical Sovereignty: We believe you should always own your intellectual work. This is why we provide bulk export features (JSON) and PDF downloads. Your data is not "locked" within our platform.
  • AI Anonymization: Text sent for digestion is processed securely. Our AI models do not "learn" from your private notes or folder structures; improvements to the system are based on public jurisprudence datasets only.