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Frequently Asked Questions (FAQ)

Q: Can I use Case Digestor on my phone and laptop at the same time? A: Yes. Your account is synchronized across all devices. Changes made on your phone will reflect on your laptop once a connection is active.

Q: Is the AI always right? A: The AI is a high-performance assistant, not a replacement for a lawyer. It is highly accurate at summarizing facts and issues, but complex legal reasoning should always be verified against the source text.

Q: What happens to my digests if I cancel my subscription? A: You retain access to all previously saved materials and folders. You will simply lose the ability to generate new AI digests until your credit balance is restored or the subscription is renewed.

Contacting Support

If your issue persists or you wish to report a bug, our support team is available to assist. When reaching out, please provide the following "Diagnostic Bundle" to help us resolve the issue faster:

  1. Device & Browser: (e.g., iPhone 15, Safari browser)
  2. Case Reference: The G.R. Number or title of the case you were working on.
  3. Error Screenshot: A capture of the error message or the state of the interface.
  4. Step-by-Step: A brief description of what you clicked just before the issue occurred.

Support Channels:​

  • In-App Feedback: Use the "Send Feedback" button in the Profile menu for the fastest response.
  • Email Support: Reach out to support@casedigestor.app for account or billing inquiries.
  • Bug Tracker: Community-level bug reports can be submitted via our official Discord or GitHub channels.
tip

Most common questions are handled instantly by our AI Documentation Assistant available in the support hub. Try asking the assistant your question before reaching out to human support.